Refund Policy

1. Introduction

This Refund Policy outlines the conditions under which Filteringelimina ("we," "us," or "our") provides refunds for educational services, consulting sessions, and digital products purchased through the website filteringelimina.world (the "Website"). We are committed to fair and transparent refund practices that comply with the Consumer Guarantees Act 1993 of New Zealand and applicable international consumer protection legislation.

Please read this policy carefully before purchasing any paid service or product. By completing a purchase, you acknowledge that you have read and understood this Refund Policy.

2. Company Information

Filteringelimina
3045 Great North Rd
New Lynn, Auckland 0600
New Zealand
Phone: +64 9 827 3500
Email: admin@filteringelimina.world

3. Scope of This Policy

This policy applies to the following paid offerings:

• Educational consulting and personalised blending guidance sessions
• Structured learning programs and written educational modules
• Personalised blending plans (non-medical, educational)
• Self-paced challenges and workshop materials
• Any other digital or service-based products sold through the Website

Free content available on the Website — including recipes, herb profiles, and general brewing guides — is not subject to this Refund Policy as no payment is involved.

4. Consumer Guarantees

Under the New Zealand Consumer Guarantees Act 1993, services must be carried out with reasonable care and skill, be fit for their stated purpose, and be completed within a reasonable timeframe. Digital products must be of acceptable quality and match their description. If we fail to meet these guarantees, you are entitled to a remedy, which may include a refund, depending on the severity of the failure.

Nothing in this policy limits your statutory rights as a consumer under applicable law.

5. Refund Eligibility

5.1 Educational Consulting Sessions

Single consulting sessions may be refunded in full if cancellation is requested at least forty-eight (48) hours before the scheduled session time. Cancellations made within forty-eight (48) hours of the scheduled session are eligible for a fifty percent (50%) refund or rescheduling at no additional cost, at our discretion. No refund is available once a consulting session has been delivered.

5.2 Educational Programs and Modules

Written educational programs and digital modules are eligible for a full refund within fourteen (14) days of purchase, provided that no more than twenty percent (20%) of the program content has been accessed or downloaded. To determine access levels, we review platform engagement records associated with your account or purchase confirmation.

5.3 Personalised Blending Plans

Customised blending plans are eligible for a full refund before delivery of the completed plan. Once a personalised plan has been delivered to you via email or through our platform, refunds are not available unless the plan materially fails to match the description agreed at the time of purchase.

5.4 Self-Paced Challenges

Self-paced challenges and workshop materials follow the same fourteen (14) day refund window as educational programs, subject to the twenty percent (20%) content access threshold described in Section 5.2.

6. Non-Refundable Circumstances

Refunds will not be provided in the following circumstances:

• The refund request is made outside the applicable eligibility period
• More than twenty percent (20%) of digital program content has been accessed
• A consulting session has already been conducted in full or in part
• A personalised blending plan has been delivered as described
• The request is based on dissatisfaction with flavour outcomes from recipes, as individual taste preferences are subjective and recipes are provided as educational starting points
• The purchase was made through an unauthorised third party
• Evidence of fraudulent activity or abuse of the refund process is identified

7. How to Request a Refund

To request a refund, contact us using one of the following methods:

• Email: admin@filteringelimina.world
• Phone: +64 9 827 3500 (Monday to Friday, 9:00 AM – 5:00 PM NZST)
• Post: 3045 Great North Rd, New Lynn, Auckland 0600, New Zealand

Your refund request must include:

1. Your full name and email address associated with the purchase
2. Order or purchase confirmation number (if available)
3. Date of purchase
4. Product or service purchased
5. Reason for the refund request

We will acknowledge your request within two (2) business days and provide a decision within ten (10) business days of receiving all required information.

8. Refund Processing

Approved refunds are processed using the original payment method wherever possible. Processing times depend on your financial institution:

• Credit and debit card refunds: five to ten (5–10) business days after approval
• Bank transfer refunds: three to seven (3–7) business days after approval
• Other payment methods: timeframes vary according to the provider

Refunds are issued in New Zealand dollars (NZD) for the amount originally charged, excluding any non-refundable transaction fees imposed by payment processors, unless otherwise required by law.

9. Partial Refunds

In certain circumstances, we may offer a partial refund as an alternative to a full refund. Partial refunds may apply when:

• A consulting session is cancelled within the forty-eight (48) hour window (50% refund)
• A program has been partially accessed beyond the twenty percent (20%) threshold but a material service failure occurred
• A mutually agreed resolution is reached between you and our team

10. Exchanges and Credits

As an alternative to a refund, you may request a credit toward a different educational product or service of equal or greater value. Credits are valid for twelve (12) months from the date of issue and are non-transferable. To request a credit instead of a refund, indicate your preference when submitting your request.

11. Disputes

If you are dissatisfied with our refund decision, you may request a review by contacting us with additional supporting information. We will conduct a secondary review within ten (10) business days. If the matter remains unresolved, you may refer the dispute to the Disputes Tribunal of New Zealand (for claims within its jurisdiction) or seek advice from the New Zealand Consumer Protection agency.

12. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks initiated without first attempting resolution through our refund process may result in suspension of access to purchased services pending investigation. We cooperate fully with payment providers during chargeback investigations and provide relevant transaction records as required.

13. Data Retention Related to Refunds

Refund request records are retained for seven (7) years in accordance with New Zealand tax and accounting requirements. Records include correspondence, purchase details, decision rationale, and refund confirmation. For information about how we handle personal data, refer to our Privacy Policy.

14. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Changes apply to purchases made after the updated policy is posted. Purchases made before a policy update are governed by the policy in effect at the time of purchase, to the extent required by applicable consumer protection law.

15. Contact

For refund requests or questions about this policy, please contact:

Filteringelimina
3045 Great North Rd, New Lynn, Auckland 0600, New Zealand
Phone: +64 9 827 3500
Email: admin@filteringelimina.world